Zoom launches AI office suite and meeting avatars

On Tuesday, Zoom announced a significant expansion of its product ecosystem with the launch of an AI-powered office suite that includes Docs, Slides, and Sheets. These AI-powered productivity apps will be available as a preview in the spring. The tools will allow users to create document drafts, spreadsheets with data, or presentations based on meeting transcripts and data from other services. Alongside the office suite, Zoom is introducing photorealistic AI avatars for meetings, which will be available later this month. These avatars can mimic a user’s appearance, expressions, and movements to represent them in online meetings and asynchronous video messaging.

The company is also rolling out AI Companion 3.0 to its desktop app, after the assistant first arrived on the web in September. Zoom stated that the monthly active users of its AI Companion more than tripled in the fourth quarter of fiscal year 2026 compared to the previous year. Alongside the desktop rollout, Zoom is adding deepfake-detection technology for meetings to alert participants of possible audio or video impersonation.

Zoom is extending its AI capabilities to Workvivo, its employee communication app, which will receive the AI assistant. This assistant can connect to services including Slack, Salesforce, ServiceNow, Gmail, Outlook, Asana, and Jira to allow users to query different knowledge bases. To address growing interest in agentic workflows—defined as work processes driven by autonomous or semi-autonomous AI agents—Zoom is enabling users to build custom agents using natural language prompts. These custom agents can work across different surfaces, and users can mention them in chat to complete tasks. For developers, Zoom is making speech, vision, and language intelligence APIs available, which could be deployed on-premises or in the cloud.

These updates position Zoom to compete with established office software providers like Canva and Salesforce-owned Slack, as well as startups like Context. To support these new features, Zoom plans to unify design across different surfaces, including desktop, mobile, and web, to simplify access to its AI tools.

Why it matters

Zoom is expanding from a video conferencing tool into a broader productivity ecosystem. By embedding agentic workflows—defined as work processes driven by autonomous or semi-autonomous AI agents—directly into its platform, the company is positioning itself to challenge established office software providers.